Compliance, Security, Integrity


Built from the ground up with security and compliance at the forefront, SLI’s systems and processes utilize technically sophisticated protections that are maintained by our expert on-staff InfoSec professionals and are regularly audited to help ensure data is kept safe to the highest standards at all times.

Advanced, industry-leading end-to-end encryption protects data in transfer, at rest, and in backup and physical security methods are strictly enforced. SLI maintains current ssae 16 attestations, meets PCI, GLBA, FISMA security compliance mandates and the strictest of industry security governance programs.

In order to help deliver the best client experience possible, our top credentialed team of security specialists and process experts work together to maintain the highest level of data security while designing custom tailored solutions so it is possible to provide a smooth and secure launch and perfect fit for our valued client’s specific environmental requirements.

Why Outsource?


Research shows that companies who outsource with an established subrogation program recover on more claims on average and achieve higher net recoveries than those that do not. Outsourcing can position the engaged company  at a strategic advantage over their competition, reaping a cascade of other business benefits including:

  • Lowering SG&A (Selling, General and Administrative Expenses) growth by 2.9% versus the industry average
  • Streamline claim filings and reporting
  • Clear backlogs, improving cash flow
  • Flexibility to scale
  • Reduce overall transaction costs

Widely recognized as the leading business solution utilized for effectively reducing operating expenses, outsourcing has matured into a necessary resource in the contemporary business landscape. Allowing companies to focus on their core competencies and select in-house claims handling processes, while leveraging the efficiency, processes and technology of the outsource provider. These results amplifying business benefits help poise an engaged company at a significant advantage over their unengaged competition.

Why SecondLook?


Fundamentally committed to excellence and with a deeply client-centric approach, SLI is dedicated to maximizing our valued clients’ subrogation recoveries year-over-year. We are the industry leader in claim recoveries in terms of net dollars recovered and are proud to extend our hard-earned intellectual capital to help significantly improve your working capital. Our approach is simple, provide best-in-class performance by empowering our subrogation experts with cutting-edge technology and a solutions-based consultancy mindset. It is upon this foundation that SLI has established as our dominance as Preferred Partner servicing nearly 80% of the Insurance Industry by revenue.

  • Client-centric customized solutions
  • Expert subrogation specialists
  • Insurer exclusivity
  • Increase recovery
  • Reduces frequency and severity of losses
  • Increase collected to pay dollars
  • 24/7 customer service
  • Customized reporting
  • Convenient and transparent client portal
  • Customized remit schedule
  • Reduce costs
  • Improve cash flow


About

As the industry’s premiere full service subrogation firm, SecondLook provides a deep and comprehensive service catalog.

Experts in all aspects of insurance related recoveries, SLI develops innovative custom solutions that help our clients maximise their recoveries and realize new revenue goals. We are the claims recovery authority excelling in outsourcing, arbitration, claims management, uninsured motorists, file reviews, and earned premium recoveries.

SLI develops innovative solutions which generate consistent experiences in order to track efficiency, effectiveness, profitability, and quality. Driven by our fundamental commitment to excellence and a client-centric approach, SLI delivers year-over-year results and builds upon those results as we continually improve and refine processes to best serve our valued clients.

As a result of this methodology, SecondLook is a Preferred Partner servicing valued clients that make up 80% of the Insurance Industry by revenue.

Our Team

Uniquely positioned to give our clients’ the leading advantage, the SecondLook Team is comprised of highly skilled insurance experts with specific claim experience and industry shaping thought-leaders. Consisting of insurances professionals, including Field Investigators, Licensed Adjusters experiences in both 1st Party and 3rd party claim management as well as Litigation experts.

SecondLook’s team is one of a select few service providers with active panelist that resolve disputed claims for Arbitration Forums (AF), a vital force that makes the Intercompany Arbitration process possible. Contributing to the reduction of case turnaround time and disputed claim-handling costs for the insurance industry as a whole.

Our nimble legal staff are experts in navigating the challenges related to contested insurance claims when inter-company arbitration is not an option. Driving these cases to successful outcomes, the SLI team provides added-value to our client through a significant reduction in handling time and improvements in outcomes. SecondLook utilizes a network of attorneys that are acutely versed in the real world application of current insurance laws and regulations. Our legal staff works strenuously with our attorneys every step of the way to ensure a favorable outcome for our clients in the event litigation is required.

Technology

To provide our valued subrogation clients transparency, efficiency, and unsurpassed value-add features, SecondLook invests significant resources into developing and continually improving our proprietary systems.

Expanding upon our purpose-built claims systems and utilizing the leading tools in the industry, SLI provides a significant technological advantage to our clients. SLI’s unique toolbox of technology resources include targeted intelligent treatment schedules, best-in-class file handling volumes, outcome and prioritization algorithms, seamless client interfaces, and state of the art data security. Additional benefits include:

  • Turnkey on-boarding
  • Management level reporting
  • Expert IT support
  • Realtime claim tracking
  • Realtime claim submission
  • Full record storage (claims, images, etc.)
  • Automated file submission
  • Truly transparent recovery lifecycle
  • Automated statute of limitations compliance

Convenient and transparent

Engaging with SLI is a turnkey process and convenience and transparency are mandatory.
The unique needs of each client are identified and driven by the SLI inhouse project management office. Expert designed Best Practices are recommended, measurable project objectives identified and necessary criteria for success are documented. Compiled with value-adding recommendations, risks summary, milestone schedule and budget, a comprehensive overview of the project at hand is created. Responsibility and accountability every step of the way help to ensure the smoothest engagment possible.

After the engagement is in the run stage, SLi provides the tools necessary to keep your finger on the pulse of your business. Our online access portal makes maintaining the visibility and control you desire a breeze. From submitting claims to tracking the lifecycle of your claims from the start to completion.

Conveniently log into the SLI access portal to review the up to the minute status and updates regarding your company’s claims. Contact our adjustors directly with questions and file updates as needed, when it best suits your schedule.

Truly full service

As the industries premiere full service subrogation firm, Second Look provides a deep and comprehensive service catalog. Providing intuitive, effective business processes, SLI aligns our subrogation strategies to the overall success of our clients’ business.

We specialize in pushing insurance related outsourcing solutions into new levels of efficiency and prosperity for our clients. Arbitration management, claims management, uninsured motorists, file reviews, earned premium recoveries and an array of uniquely developed custom solutions help our clients maximise their recoveries and realise new revenue goals.

Our fundamental commitment to excellence, innovative perspective and client-centric approach has secured Second Look as a Preferred Partner servicing valued clients which make up 80% of the Insurance Industry by revenue. How can SLI help improve your company’s working capital?

Associations

National Association of Subrogation Professionals

Arbitration Forums Inc.

Better Business Bureau