Outsourcing

For the savviest of insurance providers subrogation is not an afterthought. It is recognized that outsourcing subrogation processes are among the most effective, turnkey methods to gain the control to allocate your internal human capital more wisely. While maintaining control over your business and amplifying the effectiveness of your teams.

As recognized by the leading insurers in North America, outsourcing the entirety of a subrogation portfolio to SecondLook unlocks previously unrealized continuity, flexibility and cash flow. A company’s internal claims team is expected to be multifaceted and does not always have significant ownership in the results of subrogation efforts. They are often not assigned hard objectives for subrogation as their priorities are generally tied to other emphatic key performance indicators. It is with a broad and demanding set of responsibilities outside of subrogation, a lack of accountability and the missed refinement opportunities that comes as a result of subrogation being a “side responsibility” for a larger department whose main focus is determining coverage, investigating facts of loss, assessing liability, calculating damages, negotiating settlement, setting reserves, and issuing payment. This is how valuable subrogation dollars fall through the cracks.

Leverage SLI’s purpose-built subrogation infrastructure and team of industry experts. The SLI team is comprised of highly skilled insurance experts with specific claim experience and industry shaping thought-leaders who have uniquely positioned SLI to give our clients’ the leading advantage. With continual investment into advanced proprietary systems, SLI provides our subrogation clients with innovative value-adding features that are at forefront of the industry for convenience, security, and results.

Flexibility to scale and manoeuvre quickly, in unique ways that benefit your company’s specific needs. Designed from an extremely client-centric perspective SLI solutions scale quickly to meet new opportunities and adapt to changing business conditions, control operating costs while reducing risk and reaching new levels of KPI satisfaction.

Focus on core competencies. Maximize the effectiveness of internal human capital by reducing subsidiary tasks and allocating these resources to focus on core value-adding responsibilities that benefit your organisation and customers.

Build long-term performance gains with improved continuity. SLI’s long tenure as an innovator and leader in the US subrogation space has attracted the best in the industry to join our team. Our solid team of industry professions are here so you don’t have to manage the often troublesome process tied to adjuster turnover.

Turnover often results in missed referrals which adversely affect subrogation results. Further compounding to the detriment of progress are the continuous investments of time and financial resources into training new employees and the ensuing ramp up stalling forward momentum. While the burdensome effort required to right the course weighs on leadership and team morale, veering teams from their true mission often creating a “downward spiral” effect. Avoiding distraction like this can save significant resources and helps in building a solid foundation for growth. SLI outsourcing solutions bring the stability and continuity you need to grow your business.

Contact us today for a consultative review of how SecondLook can help advance your company’s claims related business processes and significantly improve recoveries.

Med Pay


Property Claims


Auto Claims


No Fault


Arbitration Management

Inadequately filed arbitrations cost Insurance providers millions of dollars every year. In contrast, SecondLook generates millions of dollars for our valued clients through our Specialized Arbitration Management program.

Successful Arbitration requires substantial level of legal sophistication.
SecondLook nurtures the full lifecycle of the arbitration process. Filings and responses are handled with urgency, care, and precision. In turn, mitigating risks and vastly improving recovery rates and cutting unnecessary expenditures. The SLI specialized arbitration management team utilizes our proprietary technology and refined processing methods to maximize arbitration related returns for our clients across the board.

Unlock flexibility to scale and meet your specific business needs. As the volume of arbitrations fluctuates month-to-month take advantage of a structure which reflects the actual usage opposed to a lossy fixed cost model.

By engaging with SecondLook for specialized arbitrations solutions, our valued clients have garnered their highest recorded returns.

File Reviews


SecondLook’s closed file review program maximizes revenue by uncovering hidden recovery potential that otherwise goes unrealized in closed claims. Full file reviews identify missed opportunity and areas where improved outcomes are most commonly overlooked. SLI adopts the burden of review and can review these claims in your office or ours, whichever is more applicable to your specific policies and needs. Specialized report analysis targets claims which have not received subrogation recoveries which contain certain key data points which enable action to be taken on. Claims with missed subrogation opportunities are are a leading form of revenue leakage. Turn these losses into working capital which SecondLook File Review solutions.

Second Looks’ closed file review program uncovers dollars on claims previously closed with no recovery.

      • Review claims remotely or on site
      • Tailored remit schedules
      • Expert Team
Types of files reviews:

      • Property claims
      • Auto
      • Medpay
      • No Fault

SecondLook’s process, people, and proprietary technologies maximize the amount of recoveries possible from otherwise closed files.

Claims Management

Engaging with an experienced claim management firm provides cascading and in specific cases, exponential benefits. Our continual improvement approach helps drive sustainable year-over-year recovery growth for our valued clients. SLI’s Internal processes are routinely examined, scrutinized and improved, one of many internal measures that that helps to ensuring SecondLook continues to be the premiere Claim Management firm in the US.

With a longtime, hard-earned reputation for being a thought-leader and innovator, SecondLook organically and actively attracts best-in-class subrogation professionals. Specializing in auto, property, med pay, and no fault claim recoveries, our experts armed with the hard-earned acumen to overcome recovery challenges that would otherwise reduce recoveries.

Sustained, superior results built upon a meticulously designed foundation of knowledge and industry action give SecondLook the advantage to get the results our clients’ need to set new subrogation goals.

Uninsured Motorists


SecondLook has over 20 years of experience assisting the insurance industry with their uninsured/underinsured motorist recoveries. Second Look has the technology, staffing resources, and a proven process to achieve maximum recovery results.

  • We utilize a workflow process that is both adaptable and customizable to our clients’ needs.
  • Secure online access to our system allows for real time claim status and the ability to monitor our progress in the recovery cycle.
  • We offer the ability to transmit files digitally in any format.

Don’t allow your valuable internal resources to chase after uninsured/underinsured motorists. Armed with purpose-build systems and technology, the SLI UIM Team drives a unique approach to recovering uninsured and underinsured motorist (UM/UIM), bodily injury (BI) and property damage (PD) claims. Our proprietary methods maximize recoveries and allows SecondLook to assume the burden from your internal teams to free those resources to focus on core competency.