The  Subrogation Process


The SecondLook Process

Client Focused. Results Driven.

At SecondLook, we don’t have just one process, but many that are specifically customized to the needs of our customers. Whether you are outsourcing, augmenting staff, or simply doing a closed file review, we have specific teams to handle your needs. Whatever services you desire, we have designed efficient and highly automated processes that will achieve more efficiencies, leverage economies of scale, reduce costs, and improve bottom-line recovery dollars.

Closed File

The most fundamental service we offer is our closed file reviews designed to identify missed subrogation opportunities. It is estimated that 15% of all claims are closed with missed subrogation opportunities at an annual cost to the industry of over $15 billion dollars! Our focus is to find and recover this money for you. In fact, we are so confident that we will find you money that we don’t ever charge for these reviews! This process can be done with or without system access, remotely or on-site. Regardless of how you choose to utilize our review process, we will find you money.

SecondLook Arbitration

We are a leading provider of arbitration services and have an extensive history with Arb Forums. With a national footprint, we file arbitrations for losses in every single state. In some states, we have a very sizable footprint, such as New York, where we are the leading filer of PIP arbitrations in the state. Many carriers, including several in the Top 20, utilize us for their arbitration needs. This makes sense given that our win rate far exceeds the industry standard.


Let’s face it; claims don’t occur in a linear manner. CAT’s, turnover, unexpected events, pandemics, and more can wreak havoc on an organization. We are here to assist with a highly trained staff of claims experts that can provide much-needed support on a project, short term or long-term basis.


The cost of staffing an organization continues to rise. Benefits continue to get more expensive. Oversight and management of administrative tasks take away from other critical needs of any claims organization. Outsourcing is a proven model by which carriers can partner with us to handle some, or all, of their subrogation needs. The net return to carriers can be substantial, with a typical improvement in recoveries of 15-25%. We provide outsourcing services for all lines of coverage, with domestic and international capabilities.

Vendor Management

One of the most challenging aspects of subrogation is the management of vendor partners. Results can be sporadic and can vary dramatically. Valuable time is often spent on contracting and oversight. At SecondLook, we specialize in vendor management. Let us take charge of this process and deliver superior results to what you are currently achieving.


Recovered For Clients!

Modeling, Machine Learning and AI will get you 80% of the way there. |
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Results may vary
Recovered For Clients!
Collective Claims Experience

Finding you LOST revenue!

Let us conduct a missed recovery review!


With over 1 billion dollars recovered for clients, lauded as a collaborative business partner SecondLook drives results while freeing up your claims staff to focus on more complex issues.

Areas of practice include Auto, Property, Worker’s Compensation (liens and credits), UM/UIM, Disability, Excess/Surplus, Healthcare, Reverse Subrogation, Subrogation Purchasing.


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  • 1-877-482-0004
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